FAQs

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FAQs

Frequently Asked Questions

 

  • Q: How much would I have to pay as shipping cost?
  • A: All of the products have the option of free delivery. However, for wholesale accounts we charge shipping cost separately.
  • Q: Does XPERSIS PRO ship to other countries?
  • A: Yes, XPERSIS PRO does. They ship via USPS or Fedex to the Military FPO/APO also.
  • Q: How do I contact somebody when I have a query or problem?
  • A: You can call this number to reach us (818) 918-8186. We are available from Monday to Friday 10.00 AM to 5:30 PM Pacific Time and Saturday 9:30 AM to 2:30 PM Pacific Time. Business hours may different during holidays. You can also follow their website page for contact.
  • Q: My credit card is being declined. Why is that?
  • A: At the time of checking out, XPERSIS PRO requires the owner of the card to include a valid billing address in the billing field. So if the address is formatted incorrectly it would be rejected. If the declination continues for your payment, kindly contact us.
  • Q: How do I see the order status for my placed orders?
  • A: You will find a separate page named ‘Track Your Order’ on our website. You will have to put your order ID and billing email in the corresponding fields there to proceed for tracking your order.
  • Q: Does XPERSIS PRO ensure the safety of using a credit card?
  • A: XPERSIS PRO is a Trust Certified Google Store. They never save or see the payment information.
  • Q: How long does it need to get my order processed?
  • A: Almost all the orders are answered on the exact day you place the order. If you have placed an order before 5:00 PM Pacific Time, the order would be shipped the same day.
  • Q: When do I expect to receive my order?
  • A: Almost each of the 48 contiguous states of the US requires between 1 to 4 working days. However, for some other states. territories and countries, it may take a little longer. At the time of holidays and due to poor weather condition, the shipping process might take around 4 to 7 working days.
  • Q: What types of payment are acceptable by XPERSIS PRO?
  • A: XPERSIS PRO accepts Master Card, Visa Card, Discover, PayPal and Apple Pay. Please note we DO NOT accept Pay Later payment method for PayPal credit 4 installments plan, although it is predefined in our website check out page.
  • Q: What is the cause of not accepting my credit card?
  • A: Your billing address must match with the address linked to your credit card.
  • Q: Have you got a real shop i.e. physical store?
  • A: Yes. We have both a physical and online-based retail and wholesale store located at a warehouse.
  • Q: What is the return policy of XPERSIS PRO?
  • A: We allow a return within 30 days. The merchandise must be returned in the actual & original package of the item. We do not consider missing-parts items. Make sure that there is ample insulation during delivery to avoid breakage. For quicker delivery, please provide an invoice copy for your order.
  • Q: Are the products of XPERSIS PRO genuine and new?
  • A: XPERSIS PRO does not only sell genuine new products but also sell them with their original and authentic packaging.

Our return address is:

XPERSIS PRO

7821 Alabama Ave Unit 7

Canoga Park CA 91304